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Delivery & Warranty

  1. SCOPE OF APPLICATION

These provisions apply to the relationship between ‘Biodit’ AD, hereinafter referred to as the “Supplier”, and the client (“Client”), including any agreement (“Agreement”) concluded between the Supplier and the Client.

  1. AGREEMENT

The goods, including services where applicable, presented on the website (www.clockme.eu), constitute an invitation by the Supplier to the Client to place an order for the conclusion of a purchase agreement. After the Client places an order through the website, they will receive an order confirmation by email from the Supplier as soon as possible. The order constitutes an offer to the Supplier to purchase the goods selected by the Client. The Agreement between the Supplier and the Client comes into force upon acceptance by the Supplier of the offer made by the Client. The Supplier shall notify the Client by email of the acceptance (order confirmation). The scope of the Supplier’s delivery obligation is determined exclusively by the order confirmation.

  1. PRICES

3.1 All prices are in euros. The applicable price is the one stated on the website at the time the Client places the order, subject to correction in case of printing or technical errors.

3.2 The prices listed on the website exclude VAT, delivery costs, and any legally required fees, which are borne by the Client. VAT, delivery costs, and any applicable statutory fees are calculated as indicated during the ordering process and will also be specified in the order confirmation.

  1. PAYMENT

Payment shall be made in advance using the method specified on the website. The Supplier will not deliver the ordered goods until payment has been confirmed.

  1. DELIVERY

5.1 The delivery time or date stated on the website is indicative only. It is an estimate and not binding. The Supplier will make every reasonable effort to meet the indicated time or date. However, any delay does not entitle the Client to terminate the Agreement and/or claim damages.

5.2 If part of the order is ready, the Supplier may choose to ship that part or wait until the entire order is ready.

  1. TRANSPORT

6.1 The goods ordered by the Client shall be delivered to the address specified in the order confirmation. Transport shall be carried out in a manner determined by the Supplier.

6.2 Ownership and risk of loss pass to the Client upon delivery.

  1. CLAIMS

7.1 The Client must immediately check upon delivery whether the quantity of the delivered goods corresponds to the order confirmation. Any discrepancy must be reported to the Supplier by email within 24 (twenty-four) hours.

7.2 The Client must also immediately inspect the goods for visible defects. Visible defects must be reported by email within 48 (forty-eight) hours of delivery. If the defect is attributable to the Supplier and reported on time, and the goods are returned, the Supplier will, at its discretion, resend the goods or refund the purchase amount, delivery costs, and any statutory fees paid by the Client.

7.3 The Client may not return goods without a Return Merchandise Authorization (“RMA”). To obtain an RMA, the Client must follow the return instructions on the Supplier’s website. Returned goods must be received by the Supplier no later than 14 (fourteen) days after the RMA is issued.

  1. MONEY-BACK GUARANTEE

8.1 The Client has the right to return the goods within 30 (thirty) days after delivery. The Supplier will attempt to refund the purchase amount within 30 (thirty) days of receiving the goods. Delivery costs are not part of the refundable amount and, together with return shipping costs, are borne by the Client. A condition for refund is that the device shows no signs of use. The Client may unpack or use the goods only to the extent necessary to determine their nature, characteristics, and functioning. Returns must be in original packaging and complete. This does not affect Articles 7.1 and 7.2.

8.2 Returns require an RMA and must follow the Supplier’s return instructions. Returned goods must be received within 14 days after RMA issuance.

8.3 The money-back guarantee does not apply to software provided by the Supplier.

8.4 Goods purchased as part of a bundle (including free items) must be returned together. Otherwise, the Supplier may charge the value of the free items or cancel applied discounts and charge the difference.

  1. FORCE MAJEURE

If the Supplier cannot fulfill its obligations due to force majeure, it may suspend or terminate the Agreement without court intervention. In such cases, obligations are suspended or terminated without compensation. If partially performed, the Supplier will refund the proportional amount for the unfulfilled part.

  1. WARRANTY FOR DELIVERED GOODS

10.1 The Supplier guarantees proper functioning of goods for a specified period depending on the product, as stated on the website. “Proper functioning” means the goods meet expected contractual characteristics. If defects arise within the warranty period, the Client is entitled to repair. The Supplier may replace or refund if repair is not possible.

10.2 Repairs or replacements do not restart the warranty period.

10.3 The warranty does not cover defects resulting from misuse, improper use, external causes, Client-provided materials, Client instructions, legal requirements, unauthorized modifications, normal wear and tear, or third-party components without warranty.

10.4 The warranty is void if the Client fails obligations or performs unauthorized repairs.

10.5 Non-warranty repair costs are borne by the Client.

10.6 Claims must be made within 6 months after reporting a defect within the warranty period.

10.7 Goods may need to be transported by the Client at their expense for warranty service.

  1. SUPPLIER LIABILITY

11.1 Liability is limited to warranty obligations and insurance coverage.

11.2 All other liability is excluded.

11.3 Liability is void if defects are not reported within 5 days of discovery, except for cases under Articles 7.1 and 7.2.

  1. RETURN OF GOODS

Without an RMA, the Supplier may refuse returned goods. Acceptance does not imply agreement with the return reason. Risk remains with the Client until received by the Supplier.

  1. CLOUD SERVICE

If the Client uses the Supplier’s SaaS service, the Supplier’s general terms apply. They could be found here. A data processing agreement under Article 28(3) of the GDPR is included and accepted upon contracting the service.

  1. GENERAL PROVISIONS

If any provision is invalid, the rest remains in force. The parties will agree on a replacement provision.

  1. CORRESPONDENCE

Correspondence should be sent to: ‘Biodit’ AD, 2G Yordan Stratiev Street, Sofia, Bulgaria.

  1. GENERAL PROVISIONS

16.1 Section headings are for reference only.

16.2 Failure to enforce provisions does not waive rights.

16.3 “Goods” may also mean plural and vice versa.

  1. LANGUAGE

These terms are prepared in Bulgarian, English and Spanish. In case of dispute, the Bulgarian version prevails.

  1. FINAL PROVISIONS

18.1 Verbal agreements are not valid. Changes must be in writing and signed.

18.2 The Supplier may unilaterally amend these terms with prior notice.

18.3 Rights and obligations may not be transferred without consent.